return policies & shipping

100% SATISFACTION GUARANTEE

Greater Goods guarantees your satisfaction on everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (U.S. ONLY)

We use a variety of shipping options to help keep prices down for our customers. Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Please note the following:

3 to 5 business days
Alaska, Hawaii: Deliveries may take longer; some items cannot be shipped to AK/HI
APO/FPO: Deliveries may take up to 21 days; some items cannot be shipped to APO/FPO addresses
We CANNOT ship to P.O. boxes.
Items may be shipped by a variety of carriers, but we primarily us UPS.
Signature upon delivery required for shipments over $200

Note: Orders usually ship 1-3 business days after being placed.

For over-sized products, or to inquire about faster shipping options, please send an e-mail to orders (at) greatergoods.com.

Sorry, but we do not ship outside of the U.S.

ORDER CANCELLATION

To cancel an order you have placed with Greater Goods, you must contact customer support by email (orders (at) greatergoods.com) or by phone (202-449-6070). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.

When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information.

Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).

OUT OF STOCK ORDERS

Our inventory can fluctuate throughout the day, so an item indicated as “instock” when you place your order may, in fact, be outofstock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most outofstock items are in stock again within two (2) weeks.

Certain items for sale on our site are not kept in inventory, but will be special ordered for you and shipped within two (2) weeks. If you select one of these items, your checkout page will indicate the actual shipping date. If the shipping date is not acceptable, you may cancel the item before confirming your order.

RETURNS

If there’s a problem with something you purchased from Greater Goods, you can either bring it to our store (with your shipping receipt), or ship it back to us within 30 days of purchase. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged merchandise only.

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by calling 202-449-6070 or
e-mailing orders (at) greatergoods.com.

Return merchandise to:

Greater Goods
(RMA number)
1626 U Street, NW
Washington, DC 20009

We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card. We will not accept returns over $100 without an RMA number.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account. Please see our Privacy Policy for more information.

Please join our mailing list. We will never share your information with anyone without your permission.




return policies & shipping 100% SATISFACTION GUARANTEE Greater Goods guarantees your satisfaction on everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information. SHIPPING (U.S. ONLY) We use a variety of shipping options to help keep prices down for our customers. Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Please note the following: 3 to 5 business days Alaska, Hawaii: Deliveries may take longer; some items cannot be shipped to AK/HI APO/FPO: Deliveries may take up to 21 days; some items cannot be shipped to APO/FPO addresses We CANNOT ship to P.O. boxes. Items may be shipped by a variety of carriers, but we primarily us UPS. Signature upon delivery required for shipments over $200 Note: Orders usually ship 1-3 business days after being placed. For over-sized products, or to inquire about faster shipping options, please send an e-mail to orders (at) greatergoods.com. Sorry, but we do not ship outside of the U.S. ORDER CANCELLATION To cancel an order you have placed with Greater Goods, you must contact customer support by email (orders (at) greatergoods.com) or by phone (202-449-6070). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs). OUT OF STOCK ORDERS Our inventory can fluctuate throughout the day, so an item indicated as “instock” when you place your order may, in fact, be outofstock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most outofstock items are in stock again within two (2) weeks. Certain items for sale on our site are not kept in inventory, but will be special ordered for you and shipped within two (2) weeks. If you select one of these items, your checkout page will indicate the actual shipping date. If the shipping date is not acceptable, you may cancel the item before confirming your order. RETURNS If there’s a problem with something you purchased from Greater Goods, you can either bring it to our store (with your shipping receipt), or ship it back to us within 30 days of purchase. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged merchandise only. Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by calling 202-449-6070 or e-mailing orders (at) greatergoods.com. Return merchandise to: Greater Goods (RMA number) 1626 U Street, NW Washington, DC 20009 We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card. We will not accept returns over $100 without an RMA number. INFORMATION SECURITY We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account. Please see our Privacy Policy for more information.

Please join our mailing list. We will never share your information with anyone without your permission.